Politique de remboursement

Refund & Return Policy

1. General Policy

We stand behind the quality of our products/services. However, due to the nature of our offerings, all sales are considered final unless they meet the specific conditions outlined below.

2. Eligibility for Refunds

Refunds will only be granted if ALL of the following conditions are met:

  • The request is submitted within 15 days of purchase

  • Proof of purchase is provided (order number, receipt, or transaction ID)

  • The product/service is defective, not delivered.

  • The issue has not been caused by misuse, neglect, or user error

3. Non-Refundable Situations

We do not issue refunds in the following cases:

  • Change of mind after purchase

  • Failure to read product/service description before buying

  • Incorrect information provided by the customer (e.g., wrong address, email, shipping information)

  • Any additional shipping, storage, return, or handling costs incurred as a result of the customer's failure to receive or collect the parcel on time.

 

  • Delays caused by external factors beyond our control

  • Digital products/services that have already been accessed, downloaded, or used

  • Partial use or consumption of the product/service

4. Dispute Resolution Requirement

Before initiating a chargeback or dispute, customers must contact our support team at [your email].

We reserve the right to deny refunds if a chargeback is initiated without prior communication.

5. Evidence Requirement

To process a refund request, customers may be required to provide:

  • Photos or videos clearly showing the issue

  • Screenshots or logs (for digital services)

  • Detailed description of the problem

Failure to provide sufficient evidence may result in denial of the refund.

6. Resolution Options

If a claim is approved, we may offer one of the following:

  • Replacement product/service

  • Store credit

  • Partial refund of 20%

  • Full refund (in rare, qualifying cases only)

We reserve the right to determine the most appropriate resolution.

7. Abuse & Fraud Prevention

We actively monitor refund requests to prevent abuse. We reserve the right to:

  • Refuse service to customers with excessive refund history

  • Deny requests suspected of fraud or policy abuse

  • Provide evidence to payment processors in dispute cases

8. Processing Time

Approved refunds will be processed within [7-14 business days]. Processing times may vary depending on the payment provider.

9. Policy Acceptance

By completing a purchase, you acknowledge and agree to this Refund Policy.

10. Contact Information

For any refund-related inquiries, please contact:
F1MINIBLOCK
Email: f1miniblock@gmail.com f1minifigures@outlook.com
Website: f1miniblock.com